Privacy policy

Player LinkUp is a mobile app and website that helps people find sports partners, join or organise activities, discover arenas and connect with coaches. It is operated by Player LinkUp (“we”, “us”).

This policy covers the Player LinkUp apps for iOS and Android and the website at playerlinkup.com. If you have a question about it, contact us at support@playerlinkup.com.

Information you give us

• Account details: your name, email address, phone number and password (stored only in encrypted, hashed form).
• Profile details: profile photo, the sports you play, your skill level, a short bio and the area you play in.
• Activities and reviews: activities you create or join, arenas you add, and ratings or reviews you leave.
• Messages: chats you send to other users and to activity groups.
• Coach verification: if you register as a coach, a government ID (such as a CNIC) and coaching certificates you upload so we can verify your profile.
• Sessions and bookings: coaching sessions you book or offer, their dates, status and agreed fees.
• Messages to us: what you send through the contact form or by email.

Information collected automatically

• Location: with your permission, your device location, used to show players, activities and arenas near you and the distance to them.
• Device and app data: device model, operating system, app version, language, and a push notification token.
• Log data: IP address, time of requests and error reports, kept to run and secure the service.

We do not process card payments. Coaching fees are currently arranged and paid directly between players and coaches, outside the app; we only store the record of the session and the agreed amount.

• To create and run your account and keep you signed in.
• To show you relevant players, activities, coaches and arenas, based on your sports and location.
• To let you chat, join activities and book sessions with other users.
• To review coach documents and award the verified badge.
• To send notifications you have asked for, such as join requests, messages and activity updates.
• To keep the service safe: preventing spam, fraud and abuse, and enforcing our Terms of service.
• To answer your messages and provide support.
• To understand and improve how the service works, using aggregated information.

Where the law requires a legal basis, we rely on: performing our contract with you (running your account), your consent (location and notifications, which you can withdraw at any time), our legitimate interests (security and improving the service), and legal obligations.

• Your name, profile photo, sports and bio are visible to other Player LinkUp users.
• Other users see how far away you or your activity is, not your exact location.
• Activities you create show their sport, time, place and who has joined.
• Reviews you leave on arenas show your name.
• Messages are visible only to the people in that conversation.
• Coach ID documents and certificates are never shown to other users. Only authorised Player LinkUp staff can view them, for verification.

We do not sell your personal information and we do not share it for advertising.

We share it only with:

• Service providers who host and run the service for us, such as cloud hosting, push notifications and email delivery. They may only use it to provide their service to us.
• Other users, to the extent described in section 4.
• Authorities, where we are required to by law or need to protect the safety of our users or the public.
• A buyer or successor, if Player LinkUp is involved in a merger or sale, with this policy continuing to apply.

We keep your information while your account is active. When you delete your account, your profile is deactivated and hidden, your connections, reviews and notifications are removed, and upcoming activities you created are cancelled.

Some information is kept after deletion: your email and phone number (to stop them being re-registered), messages in other people’s conversations, completed activities, session and booking records, and coach verification documents. These are kept only as long as needed for these purposes, or longer where the law requires it.

• Access and correct: you can view and edit most of your information in the app’s profile settings.
• Delete: you can delete your account in the app or by contacting us.
• Location: you can turn off location access in your device settings at any time. Nearby features will then not work.
• Notifications: you can turn push notifications off in the app or your device settings.
• Depending on where you live, you may also have the right to a copy of your data, to object to or restrict some uses, and to complain to your data protection authority.

To make a request, email support@playerlinkup.com. We may need to confirm your identity first, and we reply as soon as possible.

We use encrypted connections (HTTPS) everywhere, store passwords only in hashed form, keep coach ID documents in private storage that is not publicly accessible, and limit staff access to what they need for their role. No system is perfectly secure, so please use a strong password and keep it private.

Player LinkUp is not intended for children under 13. We do not knowingly collect information from them. If you believe a child has created an account, contact us and we will remove it.

Player LinkUp is available worldwide and our servers are located in the United States. Your information may be processed outside your country. Where required, we use appropriate safeguards for those transfers.

playerlinkup.com does not use advertising or analytics cookies and does not track you across other sites. Our web server keeps standard logs (IP address, pages requested, browser type) for security. If you use the contact form, we store your name, email, subject, message, IP address and browser type so we can reply and prevent spam.

We may update this policy as the service changes. We will change the “Last updated” date and, for significant changes, tell you in the app before they take effect.

Questions or requests: support@playerlinkup.com · Player LinkUp.